Frequently asked questions
Clear answers before you confirm a booking
Review the practical details customers commonly need before, during, and after an appointment.
Booking
Preparation
Changes and support
Booking and availability
Questions about finding and confirming an appointment.
- Availability uses the service category, selected store or address, active staff capabilities, staff working hours, time off, existing bookings, service duration, and booking margins.
- The address is used to identify stores whose service radius covers the location. Only those stores are checked for staff and appointment availability.
- No. A time slot is shown only when the selected variant's minimum required staff count can be met.
Preparation and service scope
Questions about getting the space ready and understanding inclusions.
- Remove fragile, valuable, confidential, or obstructing items. Clear access helps the team complete the stated scope safely and on time.
- No unless explicitly stated in the selected variant. Cleaning does not include construction, pest control, hazardous-material handling, structural repair, or specialist restoration.
- The team completes a walkthrough, records relevant care or drying notes, and confirms any issue that requires customer attention.
Need an answer specific to your space?
Share the service, material, room condition, and preferred schedule with support.
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